We are now fully back open! After months of us all doing our bit, we’re safely getting back out there - shopping, eating, drinking, stretching ours legs, seeing friends and family.
That means our spacious, open-air centre is ready when you are to return to enjoy around 70 shops, cafes, gym, bank, supermarket and more including now being able to sit inside cafes and restaurants.
As of Monday July 19, we removed all our one-way systems, fences and social distancing posters. However, the virus hasn't gone away so we will be continuing our extra cleaning, encourage everyone to keep sanitising their hands using the cleaner we/stores provide, give each other plenty of space and it remains card payment only for all parking charges.
While it's no longer the law (as of July 19) to wear face coverings inside places like shops we are encouraging people to keep wearing them as a personal choice indoors while national restrictions are safely and steadily lifted.
Some businesses are directly asking people to wear a face covering before entering their store, so please do so to help keep you and others safe.
We're an open air, spacious shopping centre so there's plenty of space for everyone to safely visit, shop, eat, drink, meet and enjoy another step towards normality. Thank you for your ongoing support during this entire pandemic, you have been incredible.
Our toilets are back open, as is our Frederick Street entrance (near New Look), and we're kindly asking customers to please wear a face covering if they can before entering the toilets for other people's safety to help stop the spread of the virus.
Our car park is fully reopened with parking charges now back in place as previously posted and it remains card only. We know this might be an inconvenience for some folk and we're sorry, but it's about paying as safely as possible. As ever, get 2 hours’ free parking if you spend £10+ at Sainsbury’s or visit our PureGym – and don’t forget to stick your ticket in a pay machine before you leave to make sure it’s been properly validated/discounted in store.
Thanks to Trinity Walk being a big outdoor centre, it means we have plenty of space on our large, wide malls. If you/loved one require additional help, please see our accessibility page or ask a staff member and we'll always do our best to help you when here.
Hand sanitizer will be available in key areas by our lifts and escalators and in stores. You may see our cleaning teams spraying/wiping, sometimes with backpacks. Don’t worry, they’re often using Aqueous Ozone which contains no chemicals & kills germs.
Our centre presentation team will continue cleaning of key touchpoints (e.g. handles, rails, keypads) you may see our staff continue wearing Personal Protective Equipment (PPE) at times like face coverings.
We almost don’t need to say this because our shoppers are absolutely fabulous. But we must make is clear we have a zero tolerance approach to anyone visiting the centre who becomes angry, abusive, anti-social or violent towards any staff or customers. Anyone behaving like this will be asked to leave and could face action by the police, who we work with on a daily basis.
And finally…THANK YOU! The safety of all our wonderful shoppers and staff is absolutely our priority and with everyone’s help we can play our part in keeping people safe, giving the economy a boost and enjoying shopping!
This is a live situation and changing regularly due to the impact of Covid-19 and Government guidance, so everything is subject to change.
Got a question? Please click here to message us then select 'general enquiries' and complete the simple form.